Dear Valued Client:
We understand the concerns and questions that the novel coronavirus (COVID-19) has brought to the area and felt it was important to connect with you, our loyal clients, to share information that can help put your mind at ease, and assure you we are staying on top of the emerging information as it becomes available. This memo will provide you with general public health information, as well as help explain specific changes at our hospital.
While the world is still learning much in regards to the virus, the AVMA and other public health resources are confident at this time that pet to human transmission of COVID-19 is not likely. We understand that you likely have heard of positive animal cases and should you want more information on this matter we urge you to call our office for clarification or read up on the very specific cases on the AVMA website directly. For good practice, if you or someone in your household is positive for COVID-19, it is being recommended that you follow the same social distancing protocol with your pet as you would with your other family members. If possible allow another family member to care for your animal, otherwise practice sanitation and good hygiene any time you interact with a pet.
We urge you to keep up to date on the facts from validated resources, such as the American Veterinary Medical Association (AVMA), in regards to your pets and the virus; And of course continuing to monitor information from the CDC, WHO and other public health agencies.
Our practice is here for you and your beloved pets through this time. We are open and accepting appointments everyday! We are accepting our scheduled sick visits and vaccination appointments, as well as urgent care, same day services. We are able to offer our advanced diagnostic imaging services and schedule consults or surgeries with our board certified practitioners. Our compassionate staff remains dedicated to providing the same level of excellent medical and surgical care to your pet. This being said, we have implemented several protocols to help keep our staff and clients safe. Please read below to learn about some of the measures we are currently taking should you need to bring your pet in and to clarify some frequently asked questions you may have:
Are we open and are we accepting appointments?
What is the protocol upon arriving at the hospital should you need to bring your pet in?
In an attempt to limit client interaction in our lobby we have implemented “Concierge Service”. This means we are asking that you call from the car when you arrive to check in for your appointment. The technician will take a patient history form you over the phone to learn about how your pet has been at home. You may wait in the car and the technician will come outside with gloves and a mask on. For dogs, we are using our hospital slip-lead style leash to lead him/her into the hospital with. To accomplish this the technician will place the slip lead and remove your personal leash/harness/collar. We do still urge you to have the collar and leash in place in the car/on the sidewalk and allow our staff to transition to the slip lead. Cats should be in carriers and we will use your carrier to bring you cat inside, however we ask that you remove any unnecessary blankets or towels. After you release your dog or cat to the technician, the technician will lead him or her inside to be examined by the doctor. We ask that you remain parked outside during this time. The doctor will do her initial exam and call your provided phone number to discuss her finding and recommended treatment plan with you. After receiving your consent, the doctor and technician will work together to complete the services discussed and put together any medications to go home. While this is being done, the receptionist will process your credit card payment over the phone and print out an itemized invoice for you. The technician will then lead your dog or cat back outside to you with any medications and instructions for you.
What if your dog is reactive or protective of the car?
What if you need to pick up medications or food? Or drop off a urine or fecal sample?
Can you stop by our office to ask a question?
Are we accepting new clients?
What if you are visiting from New York City or just moved here? What if you live in CT or NJ, can you come to our office?
What if you are sick but your pet needs medical attention?
What if you have a medical emergency after office hours?
Are you accepting nail trim appointments or routine care appointments?
How are we cleaning to prevent COVID-19 living in our office?
What if you have a question not covered in this update or need clarification?
The Staff at The Beacon Veterinary Associates